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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q225-Q230):

NEW QUESTION # 225
What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?

A. Keep the software running on the user's machine for future quick access
B. Properly terminate the session and confirm that all access permissions are revoked
C. Schedule automatic follow-up sessions using the same credentials
D. Leave a copy of the troubleshooting log on the user's desktop for their reference

Answer: B

Explanation:
Ensuring that the session is properly terminated and that all permissions are revoked protects the user from unauthorized access and ensures that their system remains secure.
Option A is incorrect because leaving remote access software running can lead to security breaches.
Option C is incorrect because scheduling follow-up sessions without explicit user consent can infringe on privacy and may not be secure.
Option D is incorrect as leaving troubleshooting logs on the user's desktop can expose sensitive information and should be managed according to specific privacy policies.

NEW QUESTION # 226
After updating an application, a user is unable to open it, and an error message indicates a missing file.
What is the best course of action to resolve this application issue?

A. Ignore the error and reboot the computer
B. Reinstall the application
C. Delete the user profile associated with the application
D. Update the computer's BIOS

Answer: B

Explanation:
Reinstalling the application can replace the missing file and correct any installation errors that occurred during the update process.
Option B is incorrect because deleting the user profile does not guarantee that missing application files will be restored Option C is incorrect because simply ignoring the error does not address the underlying issue causing the application to fail to open Option D is incorrect because BIOS updates are unrelated to application-level errors and won't solve a missing file problem

NEW QUESTION # 227
A network administrator notices that several computers on the network are unable to access shared resources and are assigned IP addresses starting with 169.254.
What is the likely reason for this issue?

A. The subnet mask on the network is configured incorrectly
B. The DHCP server is unavailable or malfunctioning
C. The computers are set to static IP addressing
D. The DNS settings on the computers are incorrectly configured

Answer: B

Explanation:
IP addresses starting with 254 are APIPA addresses, which devices assign themselves when DHCP servers are unavailable to provide configuration.
Option A is incorrect. Incorrect subnet mask configuration would not cause APIPA addresses to be assigned.
Option C is incorrect. Static IP addressing would prevent a computer from seeking a DHCP server or using APIPA.
Option D is incorrect. DNS configuration errors affect name resolution, not IP address configuration.

NEW QUESTION # 228
A user is setting up an older model barcode scanner that connects via a serial port to a modern computer that lacks a native serial interface.
What device should the IT support technician recommend to facilitate the connection?

A. Serial to Ethernet adapter
B. Serial to VGA adapter
C. Serial to HDMI adapter
D. Serial to USB adapter

Answer: D

Explanation:
Correct Answer. A. Serial to USB adapter A serial to USB adapter is the appropriate solution for connecting a device that uses a serial port to a modern computer that only has USB ports. This adapter will convert the serial signal to USB, allowing the older hardware to communicate with the newer system.
Option B is incorrect because a serial to Ethernet adapter is generally used for network connectivity purposes and not suitable for direct device interface like barcode scanners.
Option C is incorrect because serial to HDMI adapters do not exist; HDMI is a video interface standard that is unrelated to serial communications.
Option D is incorrect because VGA is a video output interface and does not support serial data transfer.

NEW QUESTION # 229
A department's printer is showing as offline for all users, but the printer itself has power and displays no error messages.
What is the most likely cause of this issue?

A. All users need to reinstall their printer drivers
B. The printer's USB cable is disconnected
C. The printer is out of paper
D. The print spooler service on the server needs to be restarted

Answer: D

Explanation:
Correct Answer. B. The print spooler service on the server needs to be restarted If the printer shows as offline to all users but appears to be operational, it's likely a server-side issue such as a stalled print spooler service, which needs to be restarted to restore functionality.
Option A is incorrect because being out of paper would typically be indicated on the printer's display.
Option C is incorrect because it's unlikely that all users would need to reinstall their printer drivers simultaneously due to a single shared issue.
Option D is incorrect as it is described as a network printer, implying it is not connected via USB.

NEW QUESTION # 230
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