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ServiceNow CTA Practice Exams (Web-Based & Desktop) Software

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ServiceNow CTA Exam Syllabus Topics:

Topic
Details

Topic 1

Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.

Topic 2

CMDB and CSDM: This section of the exam measures the skills of IT Service Managers and covers the management of Configuration Management Databases (CMDB) and Configuration Service Data Management (CSDM). It emphasizes how these tools are used to track and manage IT assets and services effectively.

Topic 3

Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.

Topic 4

Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.

ServiceNow Certified Technical Architect (CTA) Sample Questions (Q37-Q42):

NEW QUESTION # 37
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers

A. Establish links between IT infrastructure components and application services
B. Automate routine IT infrastructure updates
C. Oversee software licensing for various platforms
D. Enhance cybersecurity measures across systems
E. Create a service-centric Configuration Management Database (CMDB)

Answer: A,E

Explanation:
Service Mapping in ServiceNow has two primary capabilities:
A: Create a service-centric Configuration Management Database (CMDB): Service Mapping helps shift the focus of the CMDB from individual components to a service-centric view. It achieves this by mapping the relationships between infrastructure components and the services they support, providing a clear understanding of how IT supports business services.
E: Establish links between IT infrastructure components and application services: This is the core function of Service Mapping. It automatically discovers and maps the dependencies between applications, infrastructure (servers, databases, network devices), and the services they deliver. This creates a visual representation of the IT landscape and how it supports business services.
Why not the other options?
B: While Service Mapping can indirectly contribute to cybersecurity by providing visibility into the IT environment, enhancing cybersecurity measures is not its primary function.
C: Automating routine IT infrastructure updates is typically handled by other ServiceNow capabilities like Orchestration, not Service Mapping.
D: Software licensing management is usually handled by Software Asset Management tools, not Service Mapping.

NEW QUESTION # 38
How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?

A. Extending other classes
B. Using IntegrationHub ETL
C. Using predefined templates
D. Importing data from external sources

Answer: A

Explanation:
The most common and recommended way to create new CI classes in ServiceNow is byextending existing classes. This leverages the existing data structure and relationships within the CMDB.
Here's why this approach is preferred:
* Inheritance:Extending a class allows the new class to inherit attributes and relationships from the parent class, ensuring consistency and reducing redundancy.
* Data Model Integrity:It helps maintain the integrity of the CMDB data model by building upon the established CSDM framework.
* Customization:Extending classes provides flexibility to add specific attributes and relationships that are unique to the new CI class.
Why not the other options?
* A:While importing data can populate the CMDB, it's not the primary method for creating new CI classes and their relationships.
* B:ServiceNow does not offer predefined templates for creating new CI classes.
* C:IntegrationHub ETL is a powerful tool for data integration, but it's primarily used for data transformation and loading, not for creating new CI classes.

NEW QUESTION # 39
Which encryption solution would ensure that customer credit card numbers were encrypted before being stored in the cloud and would allow for easy administration of encryption keys?

A. Client-side Encryption
B. Server-side Encryption
C. Database Encryption
D. Edge Encryption

Answer: A

Explanation:
Client-side Encryption is the best solution to encrypt customer credit card numbers before they are stored in the cloud and provide easy key management. Here's why:
Encryption Before Storage: Data is encrypted on the client-side (e.g., user's browser or device) before being sent to the cloud, ensuring that even if the cloud storage is compromised, the sensitive data remains protected.
Key Management: The encryption keys are managed by the client or a trusted key management system, providing greater control and flexibility.
Reduced Risk: Client-side encryption minimizes the risk of sensitive data being exposed in the cloud environment.
Why not the other options?
A: Edge Encryption: This is a broader term that can refer to various encryption techniques applied at the edge of the network.
B: Server-side Encryption: Data is encrypted on the server-side, which means the cloud provider has access to the encryption keys.
D: Database Encryption: This encrypts the entire database, but it doesn't provide the same level of control and key management as client-side encryption.

NEW QUESTION # 40
A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not populated the required and recommended fields, impacting data integrity. Which KPI should Priya review to diagnose this issue?

A. Correctness
B. Completeness
C. Compliance
D. Relationships

Answer: B

Explanation:
The KPI that directly relates to the issue of missing required and recommended fields isCompleteness.
* Completeness:This KPI measures the extent to which CI records have all the necessary information filled in. Missing required or recommended fields indicate a lack of completeness in the CMDB data.
Why not the other options?
* Compliance:Compliance focuses on whether CIs meet defined standards and policies, not necessarily on the completeness of their data.
* Correctness:Correctness relates to the accuracy of the data in the CMDB, not whether all required fields are populated.
* Relationships:Relationships measure the connections between CIs, not the completeness of individual CI records.

NEW QUESTION # 41
What are the advantages of a 5-stack instance structure that consists of development, quality assurance, user acceptance testing, staging, and production?
Choose 3 answers

A. Deployment testing
B. Lower maintenance effort
C. Single Dev track
D. Staging instance for troubleshooting
E. Increased parallel activity

Answer: A,D,E

Explanation:
A 5-stack instance structure (dev, QA, UAT, staging, production) provides several advantages:
A: Staging instance for troubleshooting: The staging instance closely mirrors the production environment, allowing for thorough testing and troubleshooting of changes before they are deployed to production.
C: Deployment testing: Each instance serves a specific testing purpose (QA for functional testing, UAT for user acceptance testing), ensuring comprehensive validation before production deployment.
D: Increased parallel activity: Different teams can work simultaneously in their respective instances, increasing development and testing efficiency.
Why not the other options?
B: Lower maintenance effort: A 5-stack structure can actually increase maintenance effort due to the need to manage multiple instances.
E: Single Dev track: A 5-stack structure typically supports multiple development tracks or branches.

NEW QUESTION # 42
......

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